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Terms & Conditions

Terms & Conditions


Agreement
This Agreement applies to your purchases of Product(s) from this Website. The parties to this Agreement are: (1) the person who makes the purchase, referred to throughout the Agreement as “you” or “your”, and (2) our company, The Bunting Den. The Bunting Den is referred to in this Agreement as the “Company”, “we”, and “us”.We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. Any changes to this Agreement will apply to all new orders placed after the change is published on the Website. You should check this Agreement before each order you place, in case it has changed since your last visit. By using the Website (even if you don't buy any goods) you also agree to be bound by the Website Terms of Use. In the event of a conflict between this Agreement and the Website Terms of Use, this Agreement will prevail.

Definitions
In this Agreement, the following capitalised words have these specific meanings. ‘Product’ means an item available for sale on the Website. ‘Website’ means The Bunting Den Website. Ordering
Orders of Product are subject to availability. When you place an order, we will confirm it by email, but the order will only become legally binding on us when we send you an email confirming dispatch of the Product. If we cannot fulfil your order for any reason, we will notify you as soon as we reasonably can. We try to ensure that product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Product at the erroneous price, you will receive a full refund if you decide to cancel. Images of products on the Website are intended as a guide and the actual product may differ slightly in some respects. All weights and dimensions given are approximate. Before clicking the ‘Confirm Order’ button, you should check that your order summary is correct.
You should print or retain your email confirmation in case you need to contact us about your order.

Account
You may choose to create an Account. You must provide your full legal name, current address, phone number, a valid email address and any other information indicated as required. The Bunting Den may reject your application for an Account or cancel an existing Account for any reason in our sole discretion.
You must be 18 years old or older in order to create an account.
You acknowledge that The Bunting Den will use the email address you provide on opening an account or as updated by you from time to time as the primary method for communication with you.
You are responsible for keeping for keeping your password secure. The Bunting Den will not be liable for any loss of damage from your failure to maintain the security of your Account and password.
You are responsible for all activity and content in connection with your Account.

Payment
Unless otherwise stated, all prices shown on the Website are inclusive of VAT and other applicable UK taxes. The prices shown do not include the delivery fee, which will be added to your total order price. Orders must be paid for immediately by credit or debit card. We may refuse to accept an order where Products are not available, where we cannot obtain authorisation for your payment, if there has been a pricing or product description error, if we cannot meet your requested delivery date, if you do not meet any eligibility criteria set out in these Terms, if the order is to be delivered outside of the United Kingdom, if your order for Products which we have personalised or customised for you (Personalised Products) contains content which is threatening, defamatory, indecent, obscene, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy; and/or if we believe your order is for commercial or other non-domestic concerns. In the event of refusing to accept your order we will process a full refund within seven days. We do not store any payment details. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice which you can view via this link https://www.klarna.com/uk/privacy-notice/

Delivery
We will endeavour to deliver the Products as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s). We will try to keep you informed in the event of any delay. Delivery will be to the address specified by you when ordering. If you are ordering goods for delivery outside of the EU, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the Products reach the destination country. As soon as the Products are delivered to you, you become the owner of those Products and the risk will be passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Products. For non Personalised Products orders are dispatched from our UK location by the following business day. Personalised Products will be dispatched after the lead time of between two and four working days. The products lead time will be displayed in the product description for each Personalised Product. We will email you as soon as possible in the event of the lead time being extended. We will not extend the lead time to more than three days further than displayed on the product description page except in the event of unforeseen circumstances. Gift vouchers are dispatched separately from other products in your order. Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs. Should you feel that your order has become lost or was unable to be delivered to you please contact us after 5 days. Please note that we will try our best to resolve this issue but we may feel it is appropriate to refund your order after a second delivery attempt. We use a broad range of couriers for our parcel deliveries to reduce costs to our customers. In some instances, we will use UK Royal Mail who will pass the delivery on to a local international postal service. Once out of the UK we will be unable to track your parcel or influence the delivery. Please try contacting your local postal agent/office, they may be able to help. Delivery times depend on delivery method chosen:
Royal Mail 1st Class: 1-2 days. Delivery timeframes are not guaranteed as there are factors which may be out of our control.


International Orders
International orders are either sent via Royal Mail Tracked and Signed or via a Courier service depending on order size and weight. You will receive tracking information on dispatch by email. In some instances once the parcel has left the UK we will be unable to track your parcel. Unfortunately we are unable to influence the delivery. Please try contacting your local postal agent/office, they may be able to help. For overseas orders our delivery charges vary. Once you have added your chosen item(s) to your shopping basket, you will be asked to enter your destination to calculate the delivery costs. Please note that the customer is liable for all customs tax and duty payable. Orders sent via Royal Mail cannot be reported missing until 10 days after the expected due date.

Right to Cancel the Contract
This only to consumers. If you are buying Products as or on behalf of a business, the rights contained in this clause do not apply to you. You may cancel the contract at any time within 14 days from the day after you receive the Products, and we will refund the purchase price and delivery fee in full within 30 days, subject to the following conditions: You must inform us in writing via email sue@thebuntingden.co.uk of your decision to cancel the contract.
The Product must be returned to us (at The Bunting Den, Unit F, Winston Business Park, Churchill Way #71421, Sheffield, S35 2PS) immediately, in the same condition in which you received them, and at your own cost and risk. If the goods are faulty, we will pay for the cost of returning them to us.
You must take good care of the Product(s) while they are in your possession. If you fail to do so, you may be liable to us for compensation.

Changing or cancelling an order for Personalised Products
If you have placed an order for a Personalised Product, you will only be able to change or cancel your order in the following circumstances: You will have 6 hours (360 minutes) from the time that you place an order for a Personalised Product to change or cancel that order. After the 6 hours have passed, a Personalised Product will be sent for production and you will not be able to cancel or change that order. Your 6 hours will run from the time that you place your order and will run outside of normal business hours. Example 1: if you place an order at 4.00pm on a Friday, you will have until 10.00pm on that same day to contact us to attempt to cancel or change your order for a Personalised Product. After 10.00pm, you will no longer be able to cancel or change your order for that Personalised Product and shall be charged for such Product. Example 2: if you place an order at 9.30am on a Tuesday, you will have until 3.30pm on the same day to contact us to attempt to cancel or change an order for a Personalised Product. After 3.30pm, you will no longer be able to cancel or change your order for that Personalised Product and shall be charged for such Product. Example 3: if you place an order at 1.30pm on a Thursday, you will have until 7.30pm on the same day to contact us to attempt to cancel an order for a Personalised Product. After 7.30pm, you will no longer be able to cancel or change your order for that Personalised Product and shall be charged for such Product. To change an order for a Personalised Product, please follow the instructions and link provided to you in the email acknowledging that we have received your order which will allow you to amend the personalisation and/or delivery address. Please note you will only be able to change the personalisation within the time periods specified above. To cancel an order for a Personalised Product, please contact us within the time periods specified above using one of the methods detailed below. Please check the spelling and accuracy of any Personalised Products on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling that you are responsible for and which you fail to amend in accordance above. If you would like to cancel the contract, please email us at sue@thebuntingden.co.uk within the timeframe described above. You have a legal right to cancel a Contract during the period set out above. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. To cancel a Contract, you must contact us via sue@thebuntingden.co.uk and let us know (before any Personalised Products have gone into production) that you have decided to cancel. For Products that are not Personalised, the end date is the end of 14 days after the day on which you receive the Product to return the Product/s to us and receive a refund (excluding delivery charges).

Returns
We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 14 days. Customers are responsible for all returns costs. If you have a problem with your order please contact sue@thebuntingden.co.uk prior to returning, we will try our best to get back to you within 3 working days but may take longer at peak times. Items must be in original condition and returned with the original sales receipt. If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order. We cannot accept returns for any Personalised Products unless they arrive faulty or are unuseable. It is your responsibility to ensure Personalised Products are personalised with the correct words and spelling when submitting your order. You must notify us via email sue@thebuntingden.co.uk if you would like to cancel or change your Personalised Product within 6 hours of placing your order.

Lost or Damaged Goods:
We must be notified in writing to sue@thebuntingden.co.uk within 10 days of receipt of goods about all damaged goods or shortages. Any notification later than this will result in a void claim.